Our growth required a better front office package. During that time, we extensively researched the market to find not only the right system but also the organization that would fit well with us and help us take the next step forward.
We asked our employees and even entrusted them with the decision-making process. After all, any system is only as good as the user who operates it. If the user doesn't believe in it and adopts their own approach, then the system, no matter how good it is, is already doomed from the start.